Terms & Conditions

* Information herein is not binding and is subject to change without notice.

PAYMENT OPTIONS

Pay with any Credit or Debit Card via PayTabs® (a secure online payment gateway)

PAYMENT ON DELIVERY

This is available for U.A.E deliveries only, all other delivery locations will require payment in advance. Payment on delivery is only valid for items that are available in stock and will not be valid on any special order items. To select the payment on delivery option please select “Payment on Delivery” during the checkout.

BUILD A QUOTE

The Build a quote function is available to all our customers and will not be processed as an order until a payment has been received for the quotation. To build a quote select the BUILD A QUOTE button in your Cart prior to check out.

ORDER CHANGE OR CANCELLATION

  • Cancellation requests may be subject to cancellation fees.
  • Orders for customized products are not cancellable.
  • Muddle ME will not hold orders more than 15 days beyond the acknowledged ship/collection date.
ORDER PRICES & PAYMENT TERMS

  • All prices are in AED (United Arab Emirates Dirham). Prices and specifications subject to change without notice. Payment in advance for all orders is required.
  • www.muddle-me.com will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.
  • United Arab of Emirates is your company’s country of domicile.
  • We accept payments online using Visa and MasterCard credit/debit card in AED. If “Credit Card Online” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase.
  • In case of any disputes the law applicable would be based on the UAE Governing Law.
LEAD TIME & BACKORDER

Some products can be subject to an 8-12 week lead time. While we make an effort to keep this information up to date on the site, if this information is important to you we would suggest communicating with our team for further information and a more accurate lead time for your specific order.

VAT (Value Added Tax)

As per new Government Law of United Arab Emirates, Value Added Tax (VAT) is payable at the rate of 5% as of 1st January 2018. From that date, VAT will apply to the majority of transactions of goods and services supplied in the UAE by any person/business required to be registered for VAT.

EXPORT ORDERS

Freight terms are Ex-Works Dubai, U.A.E unless otherwise stated. Please contact us via our “contact us” form for shipping quotes or to arrange collection with your own freight forwarder. Please provide details of your order. We suggest using our BUILD A QUOTE section to generate a quotation so we can provide accurate shipping/delivery costs if you require. Payment in advance is required on all export orders. Payment may be made via any of the PAYMENT OPTIONS listed above. All prices are exclusive of any applicable local charges and taxes.

SHIPMENTS

Muddle ME will ship in accordance with your instructions. When no shipping instructions are provided, Muddle ME will ship via best means available. Shipping charges, including freight, insurance fees, and forwarding costs, will be added to your invoice. Please also see EXPORT ORDERS section above for additional details.

DELIVERY

Muddle ME will deliver free of charge within the UAE on all orders above AED 500. Other options are:

  • EX-works collection form our warehouse
  • A.E Orders below aed 500 will be delivered at a charge of aed 50.
  • Export: Please see our EXPORT ORDERS section above.
RETURN OF GOODS

Received orders may be requested to be returned to Muddle ME up to 7 days after receiving your order only in the case that the items are not as described. Authorization must be obtained from Muddle ME in writing BEFORE returning items for any reason. When requesting Return Authorization, include the item name, order number and reason for return. Products must be in original condition including the original packaging materials. Kindly note that all unauthorized returns will be refused and no claims for refund will be accepted. Return items must be shipped prepaid. Items shipped collect are refused. The above clause is applicable to standard items that we stock locally and does not cover any special orders, imports, or customized products, all of which may be subject to a 30% restocking charge and in some cases are non-refundable.

All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.

FREIGHT DAMAGE

If a product is received in a damaged condition, unpacking should cease, and the customer should request immediate inspection from the carrier responsible for delivery. It is important to retain all packaging until inspection is complete. A copy of the carriers written damage report is to be forwarded to Muddle ME.

PRIVACY POLICY

Our privacy policy is the way in which we collect, store, use and protect your personal information, by which we mean the specific information that is associated with a person and can be used to identify that person. Providing us with your personal information expressly consents with us processing your personal information in accordance with the terms of our privacy policy.

We do not sell or rent any of your personal information to third parties, data collected is to enhance your experience on the website. However, by registering or subscribing on the site, you give us your express consent to receive promotional emails about our services and website. If ever you decide that you do not wish to receive any such emails, you can opt out of them by clicking on the ‘unsubscribe’ button at the bottom of each email. Comments and reviews made by you on the website or its products and services will be taken as express consent by you to be used in our marketing.

Cookies

Like many websites, our website uses ‘cookies’ – A cookie is a small file that can be placed on your device that allows us to recognize and remember you by identifying your browser with a unique, random number. The cookie is sent to your browser and stored on your computer’s hard drive or tablet or mobile device. When you visit our website, we may collect information from you automatically through cookies or similar technology.

The cookies we use do not reveal any personal information about you. Cookies help us keep you signed in, improve your experience of our website and help us understand which parts of our website are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the website.

You can switch some cookies off through the Your Online Choices site. You may need to do this again each time you use a different IP address or device.

It is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. The following links may be helpful, or you can use the “Help” option in your browser.

If you would like to find out more about privacy, cookies and their use on the internet, you may find the following links useful:

SECURE ONLINE PAYMENTS

All online payment services are provided by PayTabs®. Note that all financial transactions are processed by PayTabs®. and that Muddle ME does not obtain any sensitive data such as credit card numbers from its customers. After confirming an order on the Muddle ME web site, customers will be forwarded to PayTabs® payment gateway site to complete a secure online payment. Our PayTabs® account is under Chabowski Trading LLC.

Protecting your personal information

We hold your personal information on servers located in other countries. By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers. We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure.

All personal information is encrypted.

However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information although we do our best to ensure it is kept private and safe.

You can contact us about privacy questions by filling in our Contact Us form with the subject title ‘Privacy’. One of our team will be in touch with you shortly to help answer your questions.

Muddle Me is a Division of Chabowski Trading L.L.C, located in Grovesnor Commercial Tower, Apt 507, Dubai, U.A.E